Help & FAQ

HELP & FREQUENTLY ASKED QUESTIONS

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1. WHAT IS SOLOFANSNETWORK?

SoloFansNetwork is a platform where creators publish premium content and fans access it through:

•        Subscriptions (monthly, quarterly, semi-annual, annual)

•        Direct tips

•        Pay-per-post unlockable content

Key Features:

ü  Mobile-optimized design

ü  Dark and light mode support

ü  Multi-language and RTL support

ü  Secure payments via PayPal and credit/debit cards

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2. GETTING STARTED

2.1 Create and Verify Your Account

•        Sign up using a valid, real email address

•        Check your inbox and confirm your registration via the verification link sent to you

•        ⚠️ Without verification, you CANNOT: publish content, withdraw funds, or access premium features

2.2 Initial Setup

•        Go to: Settings > Last icon (far right of the menu bar)

•        Complete your profile with the requested information

•        CREATORS: Set up your payment method and subscription price (available only after account verification)

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3. I'M A CONTENT CREATOR 🎨

3.1 How to Publish Content?

1. Go to "Create Post"

2. Add your content:

   • Type text directly in the designated area, OR

   • Drag and drop files (images, videos, documents), OR

   • Click the "+" icon to browse and select files

3. Set the access type:

   • Free: Visible to everyone

   • Subscribers only: Only for fans with an active subscription

   • Pay-to-unlock: Fans pay individually to view this post

3.2 How to Earn Money?

• 💵 Subscriptions: Recurring income from monthly, quarterly, semi-annual, or annual plans

• 🔓 Paid Posts: Individual charges for unlocking specific content

• 💰 Tips: Voluntary donations from your followers

• 🎁 Deals & Bundles: Special promotions to attract more fans

3.3 Setting Subscription Prices

• Set prices in Mexican Pesos (MXN)

• Offer discounts for longer-term subscriptions

• Fans can cancel anytime; you keep earnings up to the cancellation date

• Note: You cannot set prices until your account is verified

3.4 Payments and Withdrawals 💳

FREQUENCY: Every 20 days

AVAILABLE METHODS: PayPal or Bank Transfer

AMOUNT LIMITS:

  • Minimum withdrawal: $200 MXN

  • Maximum per withdrawal: $5,000 MXN

SECURITY: Two-step verification (manual process)

PROCESSING TIMES:

  • Standard: 3-5 business days

  • Exceptional cases: Up to 10 business days

  • Past the deadline? Email:

    payments@solofansnetwork.com

    Attach: Bank statement showing non-receipt of payment

INTERNATIONAL TRANSFERS:

  • If receiving payments outside Mexico, request the

    "Destination Tracking ID" from Support

  • Provide this number to your bank to track the transfer

3.5 Commissions, Taxes, and Fees

INCOME DISTRIBUTION:

  • For the creator: 80% of earnings (subscriptions, tips, posts)

  • For the platform: 20% (processing, hosting, support,

    referrals)

TAXES:

  • Applied based on withdrawal configuration

  • Contact support for region-specific tax details

BANKING FEES:

  • Your bank or e-wallet may charge fees for:

    - Currency conversion

    - Receiving international transfers

  • SoloFansNetwork does NOT control your bank's exchange rates

  • Payments are issued in MXN and automatically converted

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4. I'M A FAN / VIEWER 👥

4.1 How to Purchase Subscriptions?

1. Visit the creator's profile you're interested in

2. Select your desired plan (monthly, quarterly, etc.)

3. Pay with PayPal or credit/debit card

4. Done! Get instant access to:

   • Creator's exclusive content

   • Live chat and private messaging

4.2 Wallet Credits

WALLET ADVANTAGES:

✓ Add funds once and use for multiple purchases

✓ Automatic subscription renewals without new transactions

✓ Instant processing: no waiting times

IMPORTANT:

⚠️ Purchases CANNOT be split: If your wallet balance is

   insufficient, the FULL amount will be charged to your

   registered card

⚠️ Wallet balance is used BY DEFAULT if it covers the full

   purchase amount

4.3 Unlocking Content and Sending Tips

• 🔓 Paid Posts: Click "Unlock" and confirm payment via wallet

  or card

• 💵 Tips: Use the 💰 icon on the creator's profile or post to

  send a direct donation

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5. SECURITY AND REPORTS 🔒

5.1 Reporting Content or Users

Steps to report:

1.      Go to the profile or post you want to report

2.      Click the three-dot icon (⋮)

3.      Select "Report"

4.      Describe the reason with details

5.      Our team will review the case within 48 hours

5.2 Blocking Users

•        You can block any user from their profile

•        Effects of blocking:

-          Blocked user cannot view your profile

-          They cannot send you messages or interact with you

•        This action is reversible via: Settings > Privacy

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6. FREQUENTLY ASKED QUESTIONS (FAQ) ❓

Q: When do I receive my payment after requesting a withdrawal?

A: Between 3-10 business days after processing. If this period passes, contact payments@solofansnetwork.com attaching your bank statement.

Q: Can I cancel my subscription anytime?

A: Yes. You can cancel anytime from your profile. You'll retain access to content until the end of your paid period.

Q: Do I need to verify my account to get paid?

A: Yes. Verification is required to: request withdrawals, set subscription prices, and access premium features.

Q: What currency are creators paid in?

A: Payments are issued in Mexican Pesos (MXN). Your bank handles automatic conversion if your account uses a different currency.

Q: What if my payment doesn't arrive in my account?

A: Email payments@solofansnetwork.com with:

   • Copy of your bank statement

   • Payment processing date

   • Expected amount

   Our team will investigate the transaction.

Q: Can I use my wallet balance for any purchase?

A: Yes, as long as the balance covers the FULL purchase amount. If insufficient, the remainder will be charged to your registered card.

Q: Do tips and paid posts also generate income?

A: Yes. 80% of earnings from tips and paid posts are credited to your balance, just like subscriptions.

Q: Is there a limit on withdrawals per month?

A: You can request withdrawals every 20 days, respecting the minimum ($200 MXN) and maximum ($5,000 MXN) per transaction.

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7. CONTACT AND SUPPORT 📩

Need more help? Choose the option that best fits your need:

💬 GENERAL SUPPORT CHAT

•        Available via app or web: Menu > Contact

•        Estimated response time: 24-48 business hours

📧 PAYMENTS AND WITHDRAWALS (Creators only)

•        Exclusive email: payments@solofansnetwork.com

•        Always include: User ID, transaction date and amount

•        Attach evidence: Screenshots or bank statements when applicable

🔐 URGENT SECURITY REPORTS

•        For reporting inappropriate content, harassment, or fraud

•        Access from any profile/post: Icon (⋮) > Report

•        Also available at: Menu > Report

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IMPORTANT NOTES

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•        SoloFansNetwork reserves the right to update this policy without prior notice. Changes will be published in this section.

•        All transactions are protected with SSL encryption.

•        Using the platform implies acceptance of our Terms of Service and Privacy Policy.

•        For legal or business inquiries: contact@solofansnetwork.com

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